Labeling & graphics | ~30 locations worldwide
A global industrial client faced heavy customer pressure to commoditize what had been a bespoke service. Roughly 30 locations worldwide — acquired over years — each ran independent processes with a high-cost legacy workforce. A disruptor threatened to automate 90% of the workflow before they could.
Roughly 30 locations acquired over the years each ran independent processes on a costly legacy workforce.
Roughly 30 locations acquired over the years each ran independent processes on a costly legacy workforce.
We developed and pressure-tested a three-step transformation plan: (1) unify the process and segment work by skill tier and automation potential, (2) build a fully automated global workflow network where work flows between sites based on cost and capacity, (3) consolidate the physical footprint — close higher-cost facilities, addcapacity where it pays.
The process was unified and work segmented by skill tier and automation potential.
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Integrated across two hemispheres
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Higher-cost facilities were closed and capacity added where it paid off.
The transformation plan turned a fragmented, high-cost operation into a unified network.
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Fixed cost restructured across the network
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Integrated across two hemispheres
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Commoditized processes once thought bespoke
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